Frequently Asked Questions

You can easily cancel or reschedule your cleaning service free of charge by notifying us at least three (3) full working days prior to the scheduled date. Cancellations can be submitted via email to [email protected] or through our customer portal. If rescheduling occurs less than 3 working days before the scheduled date, a fixed administrative fee of 790 SEK applies.

If you cancel a recurring domestic cleaning session at least three (3) working days in advance, that session is not lost! The unused hours are credited to your personal hours bank and can be used for extra cleaning, window cleaning, or additional hours later on.

When booking online or by telephone, you have a statutory 14-day right of withdrawal under Swedish consumer protection law (2005:59). If you expressly request the cleaning service to commence within this 14-day window, you agree that you will be billed for the proportionate work performed should you choose to cancel.

Key security is of paramount importance. Keys are receipted against photo ID and stored in certified high-security safes with anonymized tracking codes. Our staff is background-checked, insured, and bound by confidentiality.

Private individuals who pay taxes in Sweden are entitled to a 50% deduction on labor costs for domestic household services (up to 75,000 SEK per person per year). Sefid deducts this 50% discount directly on your invoice and handles all reporting with the Swedish Tax Agency (Skatteverket). You only pay half the labor cost!

Invoices are sent monthly via e-invoice (e-faktura), PDF email, or paper with standard 10–30 day payment terms. Your invoice clearly itemizes the hours worked, RUT deduction, and any applied discounts.

A modest monthly service fee of 49 SEK covers comprehensive liability insurance, quality management, key handling security, and the administrative processing of RUT deductions with Skatteverket.

If the Swedish Tax Agency rejects the RUT deduction (e.g. if you have exhausted your annual statutory limit or have insufficient tax liability in Sweden), the unpaid balance becomes payable by the customer upon receipt of an adjusted invoice.

We pride ourselves on flawless cleaning. If you are not completely satisfied with any aspect of our work, let us know within 48 hours and our team will return promptly to rectify the issue entirely free of charge.

Any complaints must be submitted in writing within 48 hours (or within reasonable time) via email to [email protected]. Please include clear photos and a brief description of the affected area so we can dispatch our team immediately.

Under Swedish consumer law and our general terms, Sefid must always be granted the first opportunity to inspect and rectify the reported deficiency. If rectification cannot be performed or fails, a price deduction will be issued.

Our move-out cleaning comes with a 100% inspection guarantee. We welcome the landlord or the new buyer to conduct the walkthrough. If any inspection notes arise, we rectify them at no extra charge before handover.

Yes, Sefid holds comprehensive business liability insurance with Trygg-Hansa covering property damages up to 10 million SEK directly resulting from our operations. Our staff is fully trained and insured.

We strongly recommend that all customers maintain valid home insurance (hemförsäkring) for their property. While our liability insurance covers damage caused by our cleaners, home insurance ensures complete protection for your home.

Customers should inform us of any delicate, fragile, or unusually valuable items prior to service. You can instruct our cleaners to handle them with specific care or leave them untouched.

We treat all personal data with strict confidentiality in full compliance with the EU General Data Protection Regulation (GDPR). Data is used solely for service execution, billing, and statutory tax reporting.